Frequently asked questions (FAQ)

Shipping for in-stock items is within 48 hours after we receive your order. It may take you 7-10 business days from the day the order was entered to receive your order. 

Our phone number: 800 475 31 83
Our Fax: 781 229 6933
Our Address: 1 Colleen Circle, Burlington, MA, zip 01803

Contact us for delivery to any destination (outside of the U.S. or Canada). Our online webstore accepts orders for addresses within the (48 contiguous United States and Canada).

Residents of Massachusetts will need to add 6.25% sales tax to their order.

Returns are accepted in the first 30 days of your purchase in original packaging.

Click on the Terms of Service to review details.

Click here for order forms.

Warranties are issued by product manufacturer. William Sound products have a lifetime warranty on their electronics. Standard warranties for most of our products vary from 90 days to 1 year.